Refund Policy

We want your sign to work. Here’s what we’ll do if something goes wrong.

Template pack

The pack is delivered the moment you pay, so it can’t be refunded once you’ve downloaded a sign from it. If a file won’t open or a design doesn’t work, email us and we’ll make it right. If a refund is issued, the pack stops working on your devices.

Printed orders

Printed signs are made to order with the details you confirmed, so we can’t take them back for a change of mind. We will reprint or refund you, your choice, if:

• your order arrives damaged or defective,
• the printed sign doesn’t match what you confirmed before paying, or the QR code doesn’t connect a phone to the network you confirmed, or
• we shipped the wrong item or quantity.

If the details you confirmed were wrong, for example a typo in the password, the reprint is paid. That’s why you see the network name and password in plain, large text before you pay. Please check them against your router.

Email us within 14 days of delivery with your order number and a photo of the problem. You don’t need to send the signs back. Network details are deleted after your order ships, so keep a note of what you ordered in case you need a reprint.

Cancelling an order

You can cancel for a full refund, including shipping, until your order has been sent to our printer, usually within one business day. After that, printing has started and it can’t be cancelled.

How refunds are paid

Refunds go back to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank. Sales tax is refunded along with the item.

Ask for one

Email hello@bizness.app with your order number or the email you ordered with.